Terms and Condition

According to Legislative Decree 206/05 you have the right (as a natural person) to withdraw from the purchase contract for any reason. Within 15 days extended by us to 30 calendar days, even without any reason, the return or replacement of the purchased item is allowed. On the modalities, please refer to what is specified in the specific page on return policies . Personalized (engraving) or tailor-made products (Rings) as required by article 59 letter c of the Consumer Code do not fall within the right of withdrawal.

Guarantees

All products sold by Gulino Gioelli are covered by the manufacturer’s conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. To use the warranty, the Customer must keep the warranty coupon present in the original packaging, as well as the receipt or invoice issued by the Seller. The exercise of the guarantee may include the request for assistance in Authorized Service Centers present in the area and / or follow the procedures illustrated in the documentation inside the product packaging.

The manufacturer’s conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following an Authorized Service Center, the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged for the any costs of verification and restoration required by the Authorized Assistance, as well as transport costs, if incurred by the Seller.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity as long as the product is used correctly, respecting its intended use and the provisions of the attached technical documentation. This guarantee is reserved Private consumer (natural person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, Vincent s.r.l.s provides, at no cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. If, following an intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and requests for Authorized Assistance, as well as transport costs if incurred by the Seller.
The repair or replacement times of the product depend exclusively on the manufacturer’s policies and no damage can be requested from Vincent s.r.l. for any delays in carrying out repairs or replacements.

As for all the watches for sale on gulinogioielli.com they are original and authentic with a 2-year international guarantee, once validated, against manufacturing defects. Misuse is excluded from the warranty coverage so we cannot be responsible for direct or indirect damage caused by incorrect use of the watch. In addition, the following are excluded from the coverage of the international guarantee:

• wear (case, strap, bracelet, crown, buckles or clasps)
• material damage to the object (even accidentally), bumps, dents, crushing, scratches, alterations
• repairs or tampering
• battery (in the case of quartz watches)
• discoloration and effects of normal wear or aging of the object

Nel caso in cui l’applicazione delle garanzie preveda la restituzione del prodotto, il bene dovrà essere restituito dal Cliente nella confezione originale, completa di tutte le sue parti (compresi imballo ed ventuale documentazione e ditazione accessoria; manuali ecc..); per limitare danneggiamenti alla confezione originale raccomandiamo di inserirla in una seconda scatola; va evitata in tutti i casi l’apposizione di etichette o nastri adesivi direttamente nella confezione originale del prodotto

Modalità e spese di consegna

Se sei un azienda e/o possiedi una Partita IVA e necessiti di fattura, i dati potranno essere imputati in fase di esecuzione dell’ordine, o lo stesso giorno dell’ordine. Non è possibile richiedere fattura dal giorno successivo all’ordine. Non sarà possibile effettuare alcuna modifica alla fattura una volta emessa.

Le spese di imballaggio e gestione sono a carico del Venditore, esclusi eventuali costi di trasporto, quando mostrati in modo esplicito al momento dell’ordine. Nessuna resposabilità può essere imputata a Vincent s.r.l. in caso di ritardo nella consegna in quanto le cause (scioperi o maltempo) sono fuori dal nostri controllo.

Garantiamo invece di occuparci della spedizione (confezione, imballaggio, prenotazione della consegna) entro 24 ore lavorative. Dal momento in cui viene effettuato l’ordine e spediamo l’oggetto, il pacco non potrà essere rifiutato se non in caso di manomissione o per sospetto di danni al contenuto causati da una alterazione del pacco.

Una volta che la merce viene consegnata da parte del corriere, il Cliente è tenuto a controllare che il nuemro di colli corrisponda a quanto indicato nel documento di trasporto, che il pacco non risulti manomesso e che sia integro e non danneggiato o alterato, anche nei meteriali di chiusura (ad esempio nastro adesivo).
If at the time of delivery of the package you verify tampering (to the package or to the contents) you will have to reject the delivery and contact the Seller promptly. In the event that the package has been reported to the courier or signed, the risk is assumed, consequently freeing the courier and the company Vincent s.r.l. from any burden and responsibility.

In these cases we are not liable for damage and / or theft; so we advise you to pay attention to the time of delivery. In these cases, the withdrawal must be contested, placing a written control reserve (specifying the reserve reason, eg packaging tampered with) on the courier’s proof of delivery.

For any request and / or information you can contact our team by email at the following address gulinogioelli@gmail.com

How to purchase

The only possible purchases refer to the technical data sheets on the gulinogioielli.com website at the time the order is sent. The acceptance of the order by the Seller is confirmed by e-mail sent to the e-mail address you communicate when you place the order.

The order confirmation will indicate the order execution date, a unique order identification number and all the data entered by you (name, surname, buyer address and shipping). We advise you to verify that everything is correct and to communicate any corrections immediately.

In case of non-acceptance of the order by Vincent s.r.l. guarantees timely communication to the Customer.

Acceptance of the general conditions of sale

The services provided by Vincent s.r.l. owner of the website gulinogioielli.com are subject to the following conditions:

If you visit or purchase on the gulinogioielli.com website, you declare that you have read the information provided during the purchase phase and that you fully accept the general conditions of sale transcribed in this contract

Vincent s.r.l reserves the right to reject an order during the order processing procedure.

The contract stipulated between you and Vincent s.r.l. it is considered concluded with the sending of the order and the following payment.

In the event that the data in the order form are not correct we will inform you by email for clarification.

The service must never in any way be used in such a way as to cause or be able to cause interruptions, damage or malfunctions for fraudulent and / or illegal purposes, to create disturbance and / or prejudice to the site’s activity.

Vincent s.r.l reserves the right at any time to close the account, to cancel orders and to refuse to offer the service in case of violation of the applicable legal provisions, of these Conditions of Sale of the applicable guidelines.

In the event that the products are no longer available or defective after placing the order and payment, Vincent s.r.l. undertakes to give you timely communication via e-mail no later than 48 hours later. If you wish to cancel the order, Vincent s.r.l. will immediately refund the amount paid including VAT at 22%

Delivery times

From the moment we entrust your order to the courier, the package will be delivered in about 24/48 working hours for most Italian cities and in about 72 working hours for Sicily, Sardinia, Calabria, Islands and remote locations.

These times may vary for reasons beyond our control such as strikes and bad weather and at certain times of the year (Easter, Christmas, Black Friday).

Tracking the shipment

From the moment your shipment is entrusted to the courier, we will send you an e-mail with the tracking code in order to track the status of the shipment online.