Refund policy

When can you return the purchased products?

You can return your purchase without giving us any particular reasons, you must make sure you meet these conditions:

• The product must be like new, with no signs of wear resulting from its use
• You must have the original box and the guarantee (if provided by the manufacturer)
• It does not have to be a personalized product, engraved, made to measure. etc
• Wedding rings cannot be returned, but they can be tailored
• You must have received it within 30 days

If your purchase meets the above requirements, you can submit your request

How can you return your purchase?

Log in to your account and send an e-mail using the form you find on the order summary page
If you are not registered on the site, send us an email to Resi@gulinogioelli.com indicating the order number and the product or products you want to return.

Returning your purchase has a cost of 7 Euro (which will be deducted from your refund) by courier sent directly by us to your home or wherever you prefer